Returns and refunds

Effective 13 October 2026

30 days to ask

You can request a return within 30 days of delivery. Open your order in the portal and choose Request a return. Tell us why, and we will reply with the next step.

What can be returned

• Clothing, shoes, bags and accessories: unworn, unwashed, with tags attached.
• Phones and electronics: unopened and still sealed. If a device is faulty, tell us within 30 days and we will repair, replace or refund it.
• African wear and crafts: unworn and in the condition you received them.
• Shea butter, soap and other personal care: not returnable once opened, unless faulty.

Cost of returning

You pay to send an item back, unless we sent the wrong item or an undisclosed flaw. In that case we pay and refund your shipping as well.

Refunds

• We refund to the original payment method within 10 business days of receiving the item. Your bank may take several more days to show it.
• If we cancel an order before it ships, you are refunded in full.
• If an item arrives damaged or does not arrive, tell us within 30 days.

Items sent to Ghana

If we cannot deliver an item to your recipient, we refund you. Once an item has been handed over, returns are handled case by case. Write to us from your order.

Condition of listed items

Many items are brand-name clearance or new-with-tags stock. Each listing states its condition and any flaw. Please read it before you order.

Questions: nanatek94@gmail.com.