Seller terms
The arrangement
Akwaaba is a marketplace. You list items you own, buyers pay Akwaaba, and Akwaaba pays you the sale price (and any shipping the buyer paid) minus our commission, after the buyer receives the item. You are an independent seller, not an employee or agent of Akwaaba. You are responsible for your items, your taxes and your shipping.
Who can sell
- You must be 18 or older and ship from the United States or Ghana.
- You must give accurate details and let us verify your identity before you list. We may ask for more documents at any time.
- We can decline or end an account at our discretion, for example for risk, repeated complaints or breaking these terms.
What you may sell
- Genuine items only: clothing, shoes and bags, phones and electronics, and African wear and artifacts.
- Brand-name items need proof of purchase, available to us on request. Counterfeits, replicas and items you cannot prove are genuine are removed and can lead to a permanent ban.
- Phones must have a valid IMEI. They must not be stolen, blocked, blacklisted or financed and unpaid. We check, and refuse listings that fail.
- No weapons, drugs, recalled or unsafe goods, protected wildlife products, cultural property you have no right to sell, or anything illegal in the buyer's or your country.
Listings
- Use your own real photos. Describe condition and every flaw honestly.
- We review new and changed listings before they go live. Trusted sellers may be listed automatically, except devices.
- Do not take buyers or payments off Akwaaba. Fees avoided that way can mean removal.
Commission and fees
- Our commission is a percentage of the item price: 15 percent for clothing, shoes and bags, 12 percent for African wear and artifacts, and 8 percent for phones and electronics, unless we agree a different rate in writing.
- The commission includes payment processing. There is no monthly fee. Shipping and tax collected from the buyer are not commission-bearing; tax is remitted by us where required.
- We may change rates with 30 days' notice. The rate shown when a buyer pays applies to that order.
Shipping
Ship within 4 days of payment and add the carrier tracking number in your dashboard. Pack items properly. If you do not ship, we may cancel and refund the buyer and count it against your record.
Payouts
- Funds are released after delivery: 7 days for new sellers and 3 days for trusted sellers, to allow for returns and disputes.
- We queue payouts weekly when your released balance is at least $25. Payments go by bank transfer, mobile money or PayPal to the details on your account. Bank, mobile money and PayPal fees on their side may apply.
- US sellers must give us a W-9 before the first payout. We report payments to tax authorities where the law requires.
- If you change your payout details, payouts pause for 3 days to protect you from fraud.
- We may hold or reverse funds for suspected fraud, counterfeits, chargebacks, or unresolved disputes, and recover refunds from you if you were already paid.
Returns and disputes
Buyers can return items within 30 days under our returns policy. If an item is not as described, damaged or not delivered, the buyer is refunded and the cost is yours. We decide disputes fairly, looking at photos, messages and tracking.
Your record
We track late shipping, refunds, complaints and reviews. A weak record leads to lower listing limits, longer holds or suspension. A strong one earns a trusted badge, a higher limit and faster payouts.
Privacy
We share a buyer's name, delivery address and phone with you only to fulfil the order. You may not use them for anything else. See our privacy policy.
Liability and law
We are not liable for indirect losses. Nothing here limits liability that cannot be limited by law. Disputes are governed by the law of the state where Akwaaba is registered. Contact nanatek94@gmail.com.